Virtual Assistant for the Public Sector

Use Case

Application & Logistics

The Challenge

The goal was to help public sector users and administrators navigate extensive document databases. The challenge was to improve the dissemination of FAQs and technical documentation, reduce the volume of manual support requests, and provide 24/7 support for maintaining and updating the content of the Information Hub.

The Solution

A Generative AI solution based on the LangChain framework and GPT models has been developed. The platform includes AI Event Trigger capabilities integrated into the portal, which automatically identify documents that need to be updated. The use of a vector database (Elasticsearch) and a RAG approach enables accurate, context-aware responses across the entire knowledge base.

The Benefits

The system ensures consistent and thorough support, significantly reducing the volume of traditional support requests. Administrators benefit from automated tools for content governance, ensuring that documentation is always up-to-date and consistent, thereby raising the standard of service provided to public administration users.

Humanativa’s role

HUMANATIVA developed the entire AI architecture, integrating advanced language models with the client’s document databases. The Group’s expertise in managing complex data pipelines (vectorization and embedding) enabled the creation of a highly accurate tool, which is essential for the digitization of public services.