An airport management company picks Isiway to improve user experience

Use Case

Air trasportation

The Challenge

A leading Airport Management company identified in the Digital Transformation project the need to implement a Big Data Analytics platform aimed at analyzing and understanding passenger behaviors.

The challenge is to have a platform that can analyze data and provide insight and prediction to support business decisions.

The Solution

The customer implemented a Cloudera-based Big Data Analytics platform for Data Lake and Talend as an ingestion and data governance engine, Qlik Sense and Qlik GeoAnalytics to analyze data and visualize geolocation points on airport maps thanks to integration with the GIS system provided by the company (ESRI).

The platform allowed to collect, integrate data from various sources (AP WiFi, internal and external DB, Applications), process the same through statistical algorithms for the determination of density and passenger flows in the various areas within the terminals aimed at the operational optimization of airport processes.

The Benefits

The customer uses the Big Data Analytics platform is used to predict emerging trends and to increase the quality of customer service. The client moved to an enhanced customer service unlocking the customer service data hiding in-mall security footage.

Humanativa’s role

HUMANATIVA supported the customer throughout the project lifecycle. We identified and designed the architecture from the analysis of business requirements and available data sources. We implemented the project in accordance with the functional requirements defined jointly with the customer.